Communication Mastery Training Program

Communicate Effectively to Perform Your Job More Efficiently and Confidently

Communicating Effectively

Will bolster your self-confidence by allowing you to recognize manipulative behavior and diffuse its effects.

This training will teach you how to confront problematic behavior and how to effectively negotiate mutual solutions.

Through active participation in role plays and intensive group discussion, you will discover the causes of common misunderstandings with communication and solutions. You will begin to understand how to give and take positive feedback and how this can help to build and maintain winning relationships with people in your professional life.

Communication Mastery will enable you to deal with conflict and pressure situations without destroying the spirit of cooperation and teamwork necessary for a productive and functioning unit. You will be able to prevent emotionally charged situations and thereby steadily increase your effectiveness and the effectiveness of your team. Upon completion of this program, you will be able to perform your job more effectively, confidently, and comfortably.

Communication Mastery Material:

Module 1: Let’s Master Our Communication

Assess Your Assertiveness Quotient and Leadership Styles
Recognize Submissive, Assertive, and Aggressive Behaviors
Identify Primary Patterns and How They Relate To Work/Home

Module 2: Key Aspects of Effective Assertive Communication

Language: Verbal and Non-Verbal
- Body language/demeanor, tone, and manners
- Perception and reception

Module 3: Making Sure the Message Fits the Situation

Expressing Emotions with Logic and Appropriateness
- Focusing on honest, open, and appropriate communication
- KISS – keep it short and simple
- Dealing with stress
Acknowledging Your Own Needs Along With Others’ Needs
Negotiating Mutually Beneficial Relationships
- Agreement styles (war, competition, cooperation, collaboration, and consensus)
Choosing What You Say Confidently and Accurately So Others Understand
- Follow-ups, follow-through, and explanations
Expressing Disapproval, And Disagreement without Opposing
- Saying “No” (where, when and how) without feeling guilty
- Saying “I don’t know”, “I don’t understand”, and “I made a mistake”
  - special circumstances
Refusing Requests That Interfere with Your Job

Module 4: Benefits of Assertive Behavior

Situations Created Through Behaviors
- Lose-lose, win-lose, and win-win
Not Always Winning, But Always Understanding — How You Play the Game

Module 5: Conflicts and Misunderstanding

The Give And Take of Criticism
Working On/Out Misunderstandings
- Avoiding conflicts through enhanced listening — build greater cooperation

Module 6: Application and Practice

Working with Angry, Difficult, and Frustrating People/Situations
Case Studies and Role Plays
- Understand the philosophy of communication mastery.
- Recognize the differences between assertive, aggressive, and manipulative behavior and minimize their effects on you.
- Determine your assertiveness quotient and communication style with self-assessment exercises.
- Familiarize yourself with non-verbal and verbal communication techniques to enhance your assertive communication skills.
- Gain the courage to be assertive in the most appropriate and effective way.
- Learn to express and accept disapproval and disagreement without opposition.
- Learn to negotiate mutually beneficial relationships.
- Become able to resolve conflict and pressure situations without destroying the spirit of cooperation.
- Translate what you learn into action.