by Dr. Rick Goodman | Mar 16, 2020 | Articles, Customer Service, Strategic Planning
Strategic planning is a core activity for any business leadership team. I’ve written about this process before and defined it in terms of establishing long- and short-term goals. Strategic planning is a critical way of setting a vision, building a consensus,...
by Dr. Rick Goodman | Jul 18, 2019 | Articles, Change Management, Communication Skills, Customer Service, Development, General, Human Resources, Leadership, Management Skills, Productivity, Team Building
As a transformational leader, it’s important that you focus on employee engagement; the people who work for you must feel like they are part of a team. What you don’t want is for them to feel like they’re just cogs in a machine, or like the human equivalent of drones....
by Dr. Rick Goodman | Jun 13, 2019 | Articles, Communication Skills, Customer Service, General, Human Resources, Leadership, Management Skills, Productivity, Self Help, success Tips, Time Management
Recently, someone told me something that was truly shocking. I was speaking with an HR professional, and she mentioned that, over the course of an average workday, most of us only have about three hours of truly productive time. And yet, we’re at the office for a full...
by Dr. Rick Goodman | Jun 3, 2019 | Articles, Change Management, Communication Skills, Customer Service, Development, General, Human Resources, Leadership, Management Skills, Productivity, Team Building
You hear an awful lot about employee engagement these days; what it is, why it matters, how you measure it, and so on. Here’s one aspect of employee engagement that’s probably not emphasized enough: It just comes down to the way you treat people. So, for...
by Dr. Rick Goodman | Jan 14, 2019 | Articles, Customer Service, Development, General, Leadership, Management Skills, Team Building
We’re knee-deep into the New Year’s resolution season—the part of the year where many of us make goals for personal or professional self-improvement. Yet goal-setting itself is a learned skill, and it’s not necessarily one that comes easily to every business leader....
by Dr. Rick Goodman | Jan 7, 2019 | Articles, Customer Service, Development, General, Human Resources, Leadership, Management Skills, Team Building
Every company has a culture, whether you’re aware of it or not. The question is, are you being intentional about building a strong company culture—or are you simply allowing it to happen haphazardly? I don’t need to tell you that just hoping for a positive...
